Bonus Cancellation Policy

Can I cancel my bonus after claiming it?
Yes, you may choose to cancel your bonus. However, please note that Betpanda is under no obligation to reinstate or return the bonus to your account once it has been canceled.

What happens to free spins awarded through level-ups in the VIP Club?
Free spins awarded from level-ups in our VIP Club are given by various game providers. If you are unable to use the free spins due to geographical restrictions, you must contact customer service within 24 hours to request that the spins be transferred to another game. The transfer is at the discretion of customer service.

What happens if I don’t contact customer service within 24 hours?
If you fail to contact customer service within 24 hours of being unable to use the free spins, the spins will be forfeited, and you will lose the opportunity to transfer them.